Refund policy

Refund Policy

SELMOT – Return & Refund Policy

At SELMOT, we want every jewelry piece to bring joy and confidence. If something doesn’t meet your expectations, we’re here to help make it right.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

✔ You notify us within the return window
✔ The item is unused, in its original packaging, and in resalable condition
✔ The item arrived defective or damaged

🚫 Non-Refundable Items

We cannot accept returns for:

❌ Personalized or custom-made jewelry
❌ Items that are used, worn, or damaged due to mishandling
❌ Final sale, clearance, or heavily discounted pieces

📝 How to Request a Return

To begin the process, please contact our support team with:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the item and packaging (if applicable)

We’ll guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval
Our team will review your request and may ask for additional details.

2. Return Instructions
If approved, we’ll share the return address and shipping guidelines.
📦 Return shipping is the customer’s responsibility, unless the item was faulty or incorrect.

3. Refund Issuance
Once your return is received and approved, we’ll process the refund to your original payment method.
⏳ Please allow 5–7 business days for the amount to reflect, depending on your bank or payment provider.

📌 Important Notes

  • Returned items must be unused and in original packaging.

  • Shipping fees are non-refundable (except for faulty or incorrect items).

  • Returns that don’t meet these conditions may be declined.

  • Excessive or suspicious return activity may result in account review.

💬 Need Help?

We’re here to support you every step of the way.
Contact us anytime via our contact page for assistance.

SELMOT